Refund Policy

NoWALL («We,» «Our Service,» «Company») adheres to strict refund policies. This Refund Policy outlines the conditions under which refunds are possible and the process for submitting a request.

1. General Provisions

   1.1. Refunds are only possible if a service (e.g., financial transfer) was not successfully provided due to our fault.

   1.2. Refunds are not provided in the following cases:

   • The service was successfully delivered.
   • The issue occurred due to the User’s error (e.g., incorrect details).
   • The User changed their mind after initiating the service.

2. Issue Resolution Process

   2.1. In the event of an issue with service delivery, the User must:

   • Contact our support team via chatbot or email: support@nowall.com.
   • Provide the transaction number and a detailed description of the issue.

   2.2. Our team will conduct an internal investigation to determine the cause of the issue.

   2.3. If it is confirmed that the service was not completed due to our fault, a resolution will be offered, including a refund.

3. Refund Denial

   We reserve the right to deny a refund if:

   • The service was successfully completed.
   • The issue arose due to the User’s errors or actions.
   • The refund request does not comply with the terms outlined in this Policy.